Real humans, fast responses, transparent answers. Email is fastest — most requests answered within one business day. For urgent account or security issues, use the emergency line below.
Pick whichever fits — we cover them all. Most people get faster answers by email or the in-app chat.
Most requests answered within one business day. Include your account email, a short description, and screenshots if you have them.
support@vildx.com →Fastest for quick questions. Join our community channel — a team member usually replies within the hour during business hours.
t.me/vildxapp →Chat with our team directly. Best for account-specific questions, quick help, and everything you'd rather not put in an email.
Message us on WhatsApp →Sign in from any other browser at webapp.vildx.com, authenticate with Face ID + passkey, then rotate your MPC key share from Settings → Security. If you can't sign in at all, email security@vildx.com from the email address on your account — include the last four digits of a recent transaction so we can identify you fast. We reply within one hour, 24/7.
Try passkey + Face ID from your primary device first. If you've replaced the device, sign in on the web app, choose "Restore from iCloud", and follow the prompts. Still stuck? Email security@vildx.com from the account email.
In audited on-chain vaults — Morpho, Ember, Ethena, Steakhouse-curated, Gauntlet-curated, and others. You hold two of three MPC key shares. vildX and Privy hold one share each — neither can move funds without you.
Open the app → Add money. Deposit via bank / ACH / debit-card push (rates vary by country). Or bring stablecoins you already hold — Base, Ethereum, and other supported chains.
From Prime Chequing: instant, no hold. From Frontier: 72-hour window (no fee), or emergency exit. From Boost: 7-day cooldown on the Ethena leg, on-demand elsewhere. Fiat cash-out settles same-day via debit-card push.
10% of realised yield + 0.25% annual on TVL. Zero yield → zero fee. No deposit, withdrawal, card, transfer, or swap fees.
No. vildX is a self-custodial software wallet powered by Privy — a Stripe company. Not a bank, not a broker, not an adviser. Read the Risk Disclosures before depositing.
vildX is available in most countries — except US, UK, and the EU/EEA, or wherever DeFi services are restricted by local law.
Yes. Withdraw all balances, then open Settings → Account → Delete. Your MPC shares are wiped; your on-chain positions must be withdrawn first (we'll walk you through it in-app).
Please email security@vildx.com with a proof-of-concept. We run a paid bug-bounty programme — full scope + reward tiers at vildx.com/security-bounty.
Yields may be taxable in your jurisdiction. vildX doesn't withhold or file on your behalf. Export a CSV or PDF of all transactions from Settings → Reports.
Real humans, quick replies, transparent answers.